Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mesh@millercounting.com. Please note that returns will need to be sent to the following address:
3014 Dauphine St STE A PMB 642585
New Orleans, Louisiana 70117-6755
# Returns & Refunds Policy
*Last updated: June 2026*
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## Our Commitment
We want you to love what you ordered. If something isn’t right, we’ll make it right — quickly and without hassle.
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## Return Window
You have **30 days** from the date of delivery to request a return. Items must be:
- Unused and in their original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
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## How to Start a Return
1. Email us at **mesh@millercounting.com** with your order number and reason for return.
1. We’ll respond within **1–2 business days** with a return authorization and instructions.
1. Pack the item securely and ship it back using the provided label or your preferred carrier.
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## Refunds
Once we receive and inspect your return, we’ll process your refund within **5–7 business days**. Refunds are issued to your original payment method. You’ll receive an email confirmation when it’s processed.
> **Note:** Original shipping charges are non-refundable unless the return is due to our error.
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## Exchanges
Want a different size, color, or item? We’re happy to exchange. Follow the same return process and note your preferred replacement in your email. Exchanges are processed as soon as we receive your original item.
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## Damaged or Defective Items
If your item arrives damaged or defective, contact us within **7 days of delivery** at **mesh@millercounting.com** with a photo of the issue. We’ll send a replacement or issue a full refund — no return required.
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## Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable content
- Personalized or custom-made items
- Perishable goods
- Intimate apparel and swimwear (for hygiene reasons)
- Items marked **Final Sale**
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## Return Shipping
- **Defective or incorrect items:** We cover return shipping.
- **Change of mind returns:** Return shipping is the customer’s responsibility.
We recommend using a tracked shipping service. We are not responsible for items lost in transit.
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## Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
1. Check your bank account again.
1. Contact your credit card company — processing times vary.
1. If you’ve done both and still have no refund, email us at **mesh@millercounting.com**.
-----
## Contact Us
Questions about a return? We’re here to help.
- **Email:**mesh@millercounting.com
- **Hours:** Monday–Friday, 9am–5pm
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*This policy applies to purchases made directly through MC Online. Purchases made through third-party retailers are subject to their respective return policies.*
# Returns & Refunds Policy
*Last updated: June 2026*
-----
## Our Commitment
We want you to love what you ordered. If something isn’t right, we’ll make it right — quickly and without hassle.
-----
## Return Window
You have **30 days** from the date of delivery to request a return. Items must be:
- Unused and in their original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
-----
## How to Start a Return
- Email us at **mesh@millercounting.com** with your order number and reason for return. We’ll respond within **1–2 business days** with a return authorization and instructions.
2. Pack the item securely and ship it back using the provided label or your preferred carrier.
-----
## Refunds
Once we receive and inspect your return, we’ll process your refund within **5–7 business days**. Refunds are issued to your original payment method. You’ll receive an email confirmation when it’s processed.
> **Note:** Original shipping charges are non-refundable unless the return is due to our error.
-----
## Exchanges
Want a different size, color, or item? We’re happy to exchange. Follow the same return process and note your preferred replacement in your email. Exchanges are processed as soon as we receive your original item.
-----
## Damaged or Defective Items
If your item arrives damaged or defective, contact us within **7 days of delivery** at **mesh@millercounting.com** with a photo of the issue. We’ll send a replacement or issue a full refund — no return required.
-----
## Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable content
- Personalized or custom-made items
- Perishable goods
- Intimate apparel and swimwear (for hygiene reasons)
- Items marked **Final Sale**
-----
## Return Shipping
- **Defective or incorrect items:** We cover return shipping.
- **Change of mind returns:** Return shipping is the customer’s responsibility.
We recommend using a tracked shipping service. We are not responsible for items lost in transit.
-----
## Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
1. Check your bank account again.
1. Contact your credit card company — processing times vary.
1. If you’ve done both and still have no refund, email us at **mesh@millercounting.com**.
-----
## Contact Us
Questions about a return? We’re here to help.
- **Email:** mesh@millercounting.com
- **Hours:** Monday–Friday, 9am–5pm
-----
*This policy applies to purchases made directly through MC Online. Purchases made through third-party retailers are subject to their respective return policies.*
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mesh@millercounting.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mesh@millercounting.com.